If the merchandise is being returned because of a shipping or packing error made by TBR, then TBR will only reimburse the buyer for the actual UPS Ground or U.S. The party that originally purchased it from Two Brothers Racing, i.e., if you bought it at a dealership, can only return merchandise you must return it to that dealership. If the merchandise has been installed on the vehicle, it cannot be returned. ![]() Returned goods must be in NEW and UNUSED condition and in the original packaging. Prior to any return shipment, call TBR for a Return Authorization Number (RA#) that will be issued over the phone. No returns will be accepted after 10 days. TBR cannot cancel an order once it has shipped.Īny requests for the return of goods purchased from TBR must be made within 10 days of receipt of goods. Cancellation of standard item orders must be received prior to shipment of goods. Special ordered merchandise cannot be cancelled and is payable in advance. Please contact your Customs office for information on duties, taxes and restricted items. Gift orders may be assessed duty depending on the country. The recipient is responsible for payment of applicable duties, taxes and other fees. International orders are subject to duties and taxes. Military Addresses are shipped via US Postal Service (USPS). Orange (3 Day), Blue (2 Day) and Red (1 Day) services are also available at additional cost, and only when requested and approved by TBR. The standard shipping method is Ground Service. ![]() We try to avoid back order situations, but if it occurs, we will take your order and then call you as soon as the product is again available.Īll special orders are shipped prepaid only and cannot be returned.Īll orders are shipped via UPS, Fedex or US Postal Service. Please allow 24-72 hours to process all orders from time of receipt. TBR will not charge the customers' credit card until the order is shipped, unless it is a special order. Customers who refuse an order will be held responsible for return freight to TBR as well as the original freight. Personal checks cannot be accepted under any circumstances. Standard Terms are C.O.D., Certified Money Order or pre-approved credit card purchases only. ![]() Payments received via credit card incur a 3% processing fee on the total order value, including shipping. Preferred payment method is Wire Transfer, however, we also accept Visa, Master Card, American Express and Discover Card. Prices and freight charges are indicated on the Pro Forma invoice for each order. TBR is not responsible for any incorrectly printed product descriptions, part numbers, or prices.Īll prices are in USD and do not include freight charges. All orders are invoiced at price in effect at the time of shipment. ![]() All orders shipped inside of California will be charged the appropriate California sales tax. (TBR) maintains normal business hours from 8am-5pm, PST Monday thru Friday and is closed on most major holidays.Īll prices show in our price list, catalog, website and otherwise are FOB TBR's facility in California and are subject to change without prior written or oral notice. For more information please contact us at 1-80. You must add $100 or more to your shopping cart and the free shipping will be reflected at the payment portion of your checkout process. Two Brothers Racing offers FREE Ground shipping to the continental US only ordering $100 or more.
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